Support Center

We're here to help you get the most out of Earnly.

Contact Us

Email: contact@earnly.fr

Response Time: Within 24-48 hours

Frequently Asked Questions

For Customers

How do I earn loyalty points?

You earn points by scanning QR codes at participating establishments. Each visit or purchase earns you points based on the business's loyalty program.

How do I redeem rewards?

Once you've accumulated enough points, you can browse available rewards in the app and redeem them directly at the establishment.

Do my points expire?

Point expiration policies vary by establishment. Check the specific terms for each business in your app.

For Business Owners

How do I set up my loyalty program?

After creating your business account, you can configure your loyalty program settings, including point values, rewards, and special offers through your dashboard.

How do customers join my loyalty program?

Customers can join by scanning your unique QR code displayed at your establishment or through your business profile in the app.

Can I customize my rewards?

Yes! You have complete control over your rewards catalog, point requirements, and special promotions.

Technical Support

For technical issues, please include the following information when contacting us:

  • Your device type and operating system version
  • App version (found in Settings → About)
  • Description of the issue
  • Steps to reproduce the problem
  • Any error messages you received

Business Inquiries

For partnership opportunities, business accounts, or enterprise solutions, please contact our business team at business@earnly.fr

Legal

For legal matters, please refer to our:

Company Information

EARNLY, SAS

Capital social : 10 000 €

SIREN : 101 724 375 | SIRET : 101 724 375 00015

TVA : FR79101724375

RCS : 101 724 375 R.C.S. Rennes

4 F Rue du Lieutenant-Colonel Dubois, 35000 Rennes, France

Président : HOLDING GRIBOUILLE

Directeurs généraux : Maël TORSET, Erwan TORSET, JEGO COMMUNICATION

Email : contact@earnly.fr

Support - Earnly | Earnly